WHIRLPOOL TOP-LOAD WASHER #WTW4957PW0 -- Drain Pump Issue [Read Before Paying Out of Pocket]

Whirlpool Washer WTW4957PW0 Purchased Aug. 2024

If your have a Whirlpool Top-Load Washer or Stacked Laundry with the following concerns: 

Drain pump runs continuously. No LED lights on control panel. F3F1 pressure sensor error. No function from control knobs – unit will not cut-off unless unplugged from wall outlet.

Whirlpool has a technical service bulletin / pointer labeled W11766193 that provides eligible coverage if your model and serial number fall in the specified range described for washers purchased between 2023-2025.

Whirlpool Service Bulletin/Pointer

A Whirlpool service bulletin labeled W11766193 relates to F3E1 “pressure sensor error” and continuous drain pump operation on:

WTW4957PW* Check if your washer model is covered...

WTW4955HW*

WTW4855HW*

Other Whirlpool top-load washer models and stacked laundry purchased between 2023-2025 are covered...

  

Snippet of the Whirlpool service pointer - .pdf file (drive.google.com): https://tinyurl.com/ywvz2zad

This bulletin covers symptoms where the pressure sensor / water level detection fails and the machine behaves as if it’s in a “flood” condition, running the drain continuously.

The bulletin was issued with an effective date window (e.g., Feb 12, 2025 through at least the end of 2025) and lists models and serial number ranges that are eligible for coverage - even if the standard warranty has expired.

 Important Steps Before Calling Whirlpool

1. Model number - Scan/Write Your Model Number

2. Serial number  - Scan/Write Your Serial Number

3. Call Whirlpool Customer Service: 1-866-698-2538              Be patient, wait time and hold can be as long as 40 minutes or more.

 4. Mention Whirlpool Service Bulletin/Pointer: W11766193 (See References below)

Comment 1: Repair technicians clarify - the bulletin coverage is not the same as the standard warranty. Rather, it's a temporary extended service action by Whirlpool. Some report that Whirlpool customer service still honor service calls under this bulletin. 

Comment 2: When Whirlpool was contacted - the model and serial number fell within the specified range however, the 1-year warranty had expired. The repair was authorized and Whirlpool scheduled a technician to repair the washer within a few days. Reported as of February 11, 2026

References:

https://appliancetechinfo.com/whirlpool-washer-w11766193-service-bulletin/

Reddit r/appliancerepair by Kitchwich - 2023 Whirlpool Washer Stacked Laundry Recall drain pump running continuously - Covered out of warranty - https://www.reddit.com/r/appliancerepair/comments/1ks1fgy/2023_whirlpool_washer_stacked_laundry_recall/

Reddit r/appliancerepair by banhmisaigon - [PSA/FYI] Whirlpool WTW4816FW3 — Constant Drain Issue Might Be Covered Even Out of Warranty (Read This Before Paying Out of Pocket) - https://www.reddit.com/r/appliancerepair/comments/1jm3orv/psafyi_whirlpool_wtw4816fw3_constant_drain_issue/

Some References by ChatGPT -

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